Product FAQ's

All shipments are protected by our Voyageur Assurance shipping protection program.If your package is damaged, has missing items, or you find any other issues, please contact our customer service team ASAP. We will promptly assist you in resolving the issue....

Accurate lead times are displayed at checkout. They include our processing time and the transit time of your shipping option.We strive for 2-4 business days. It may take as long as 6 business days for us to process large or...

We're thrilled you've chosen our products and we truly hope you love them just as much as we do! However, if for any reason they're not quite right for you, we're here to lend a hand. Something Wrong With Your...

We do! For Canadian customers, you can select E-Transfer when checking out, and send the payment to payments@voyageursoapandcandle.com.Please note, all orders must be paid in full before we begin processing them, and it may take an extra business day to...