How do you protect my shipment?

All shipments are protected by our Voyageur Assurance shipping protection program.If your package is damaged, has missing items, or you find any other issues, please contact our customer service team ASAP. We will promptly assist you in resolving the issue. Contact Customer Service Simply provide us with as much evidence as you can gather so we can start a claim with the carrier. We'll replace the items with issues on your next order or on a new shipment.

How long will this take to ship to me?

Accurate lead times are displayed at checkout. They include our processing time and the transit time of your shipping option.We strive for 2-4 business days. It may take as long as 6 business days for us to process large or complex orders during peak seasons.

What's your return policy?

We're thrilled you've chosen our products and we truly hope you love them just as much as we do! However, if for any reason they're not quite right for you, we're here to lend a hand. Something Wrong With Your Order?Encountered a hiccup with your purchase? Did something break? Did we send you the wrong thing? No worries, we're on it. Share any details and evidence you have regarding the issue with our dedicated customer service team. Rest assured, they're ready to dive in and sort everything out swiftly. Simply drop us a message to kick-start the return process. Contact Customer Service If your item just isn't fitting the bill but there's no problem to speak of, that's okay too. We've got a return path for that.Items can be returned within 30 days from the day you received them, provided they're unused, still in their original packaging, and in a resalable condition. Please ensure all the packaging materials are included when you send it back our way.Received Your Order Over 30 Days Ago?Life happens, and we get that. In such cases, we might ask for a 15% restocking fee for some returns. Your understanding and cooperation are much appreciated.Do note that the cost of return shipping is on you. We suggest using a service that offers tracking to make sure your return arrives back to us safe and sound.We're here to make sure you're happy with your purchase, no matter what.

Do you accept E-Transfers?

We do! For Canadian customers, you can select E-Transfer when checking out, and send the payment to payments@voyageursoapandcandle.com.Please note, all orders must be paid in full before we begin processing them, and it may take an extra business day to process an E-Transfer payment.We also accept all major credit cards.